Performance and Service Evaluation





Performance & Service Evaluation

Your valuable feedback will have a positive impact on our future dealings with clients. Thank you!

1. Please circle the number which describes the level of satisfaction you experienced with the Walsh and Volk Team in the following areas: (5 = Extremely Satisfied, 4 = Very Satisfied, 3= Neither Satisfied Or Dissatisfied 2 = Somewhat Dissatisfied, 1 = Dissatisfied)

A. Availability for meetings and appointments  5 4 3 2 1
B. Ease of being able to contact team members  5 4 3 2 1
C. Knowledge of Real Estate  5 4 3 2 1
D. Ability to solve or avoid challenges  5 4 3 2 1
E. Ability to maintain a high level of trust in all dealings  5 4 3 2 1
F. Ability to keep promises  5 4 3 2 1
G. Ability to keep your special needs and best interest in mind  5 4 3 2 1
H. Frequency of contact  5 4 3 2 1
I. Speed at which your calls were returned  5 4 3 2 1
J. Negotiating skills  5 4 3 2 1
K. Other, please specify
L. Other, please specify
M. Other, please specify

2. Which team member did you have most of your contact with?

 Alison Walsh Lou Volk Edward Walsh Dan DiCecca Kelley Bartlett

3. Overall, how satisfied were you with their service?
 5 4 3 2 1

4. What other team members did you interact with?
 Alison Walsh Lou Volk Edward Walsh Dan DiCecca Kelley Bartlett Lauren Dearing

5. Overall, how satisfied were you with their service?
 5 4 3 2 1

6. Did our team stage your home?
 Yes No

7. Do you think it added value in the sale of your home?
 Yes No Maybe

8. Any comments you would like to make about the staging?

9. Did you use the Walsh and Volk moving truck?
 Yes No Planning to in the Future

10. Did you find the truck a helpful service?
 Yes No

11. Any comments you would like to make about the moving truck?

12. Was this your first experience with The Walsh and Volk Team?
 Yes No

13. How did you hear about us?
 Referral from Family, Friend or Coworker Internet Search Website Mailer Email Marketing Signage Moving Truck

14. Why did you choose to work with The Walsh and Volk Team?

15. Were you happy with the choice you made?
 Yes No

16. Have you worked with other Realtors in the past?
 Yes No

17. If so, how did your experience with The Walsh and Volk Team compare to your past experience?
 Better than previous experience Same as previous experience Worse then previous experience

18. What part of your real estate experience did you like the best?

19. What part of your real estate experience did you like the least?

20. What suggestions do you have for the Walsh and Volk Team of how they could improve their service?

21. Would you recommend their services to your family, friends and associates?
 Yes Yes, and have in the past No Not Sure

22. It’s not what we say to potential clients about our service that counts…it’s what you say! It would be greatly appreciated if you would provide a testimonial about your experience with The Walsh and Volk Team.

23. Client testimonials are sometimes used in marketing materials.
May the Walsh and Volk Team have your permission to do so?
 Yes No

24. The Walsh and Volk Team has grown their business through the recommendations of their name to friends and family. Referrals are always appreciated. Would you recommend The Walsh and Volk Team in the future?
 Yes No

25. Do you know of anyone at this time that could use our services?
 Yes No

If yes, would you please provide their name and contact information:

Thank you again for completing this evaluation. We truly appreciate your time!

Name:

Phone Number:

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